Refund Policy
1. Return Window
We accept returns within 14 days of delivery.
To be eligible for a return, items must:
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Be unworn and unused
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Be in their original condition
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Have all original tags attached
2. Returns & Exchanges
We accept returns and exchanges for eligible items within the 14-day return period.
Once your return request is approved, we will provide a return shipping label with instructions on how to send your item back.
3. Shipping Costs
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Original shipping charges are non-refundable
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Return shipping will be covered only for approved returns (as outlined above)
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:
Email: info@servingnyc.com
Please include your order number and photos of the item so we can resolve the issue quickly.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Processing times may vary depending on your payment provider
6. Non-Returnable Items (Optional – edit if needed)
Certain items may not be eligible for return, including:
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Final sale items
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Gift cards
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Worn or damaged items not due to our error
7. Contact Us
If you have any questions about returns or exchanges, please contact:
Business Name: Serving NY
Email: info@servingnyc.com
Approved returns will supply you with a return shipping label.